At Ellie Haven, we strive to ensure that you are satisfied with every purchase. Please read our Return and Refund Policy for information on how we handle returns and refunds.
Return Eligibility: We accept returns within 7 days of receipt if the product is defective, damaged, or incorrectly shipped. The item must be unused and in its original packaging.
Return Process: To initiate a return, please email us at [email protected] with your order number, photos of the product (if defective or damaged), and a brief explanation. We will guide you through the return process.
Refunds: Once we receive the returned product and verify its condition, we will process your refund. Refunds are issued as store credit or a replacement product, depending on your preference and product availability. Refunds are not provided for change of mind.
Exchanges: If you receive a defective or damaged item, you are eligible for a replacement. Please contact us within 7 days to arrange an exchange.
Non-Returnable Items: Certain items, such as personal hygiene products, are not eligible for return due to health and safety regulations.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the product was damaged or incorrectly shipped. We recommend using a trackable shipping service for returns.
Contact Information: For any questions or assistance regarding returns, please reach out to us at [email protected].